Payments:

All payments for sessions and/or packages are required to be made by the customer prior to the start of appointments, on or before the date of the session(s).

Payment can be made via cash, check (made out to Taylored Intensity LLC), or online at www.tayloredintensity.com

We also accept Zelle, and Paypal payments sent to the email address: adamt@tayloredintensity.com - please add description of what service your payment is going towards in the notes.

No refunds are given for no call - no-shows or participants sent home early for disciplinary reasons. 

Private/Semi-Private Training Cancellation Policy:

(This is being enforced primarily at the Chicago/CSO training location)

A customer that has made an appointment for a session may cancel or change the time of their session provided that a minimum of 24-hours’ notice is given. Customers will be charged for the full cost of the session on any late cancellations or no-show appointments. Customers who have reserved a private training package will be deducted 1 session from their package for any late cancellations or no shows.

All private sessions must be scheduled at least 24 hours prior to the customers desired appointment time.

If able to reschedule an appointment to another open time slot within the same day of their initial appointment, that customer will not be charged for rescheduling the session.

Refunds and Returns

Private/Group Training

No refunds are given for no-shows or participants sent home early for disciplinary reasons. If you purchase training session(s) you are at liberty to schedule and use or attend that service within 120 days of your purchase. If you purchase training or programming and fail to attend by the end date of that service, no refund will be issued and no sessions will be transferable to a later program.

Camps/Clinics

All camp cancellations, for any reason, will be assessed a $25 processing fee. If the cancellation is made within 14 days of camp, except for injury, you may receive a full camp refund minus the $25 processing fee. A camper departing camp early due to an injury or illness in the first half of camp will receive a prorated refund minus the $25 processing fee. No refunds are given for no-shows or campers sent home for disciplinary reasons.

Physical Products

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at adamt@tayloredintensity.com with details of the product and the defect. You can send the item you consider defective to:

Expiration Policy:
If you purchase training session(s) you are at liberty to schedule and use or attend that service within 120 days of your purchase. After that, your package or training session(s) will expire and there is no rollover.

Regarding training programs, camps or academies, NO CREDIT/SESSION CARRY OVER – ALL SESSIONS MUST BE COMPLETED BY THE END OF THE PROGRAM PERIOD (IE – if you buy a session package for our Fall Academy all sessions must be utilized for the fall academy and will NOT be rolled over into the winter academy)